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Friday 27 February 2015
Friday 20 February 2015
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| How to Search for Parts | How to Order | Payment Information | ||
| Shipping Information | Returns | About Us | ||
Search by Part No. / Keyword
On the top left side of the website, enter in a complete or partial part number or a keyword/description and hit search. You will then be able to filter your search by supplier or category.Search by Product Category (Quick)
You can perform a “quick” product category search for the 2nd section in our red search console marked “product category”. Here you can quickly select a product category, and then a subcategory, and lastly taxonomy to find the part you are looking for.Search by Product (Parametric)
You can perform a product by going to lower left hand corner of the footer and clicking on “Product (Parametric). From here you will see the full listing of all our categories. You can click on a category to visit the category page or expand the category to see the subcategories.Search by Supplier
You can perform a search by supplier search in the 3rd section in our red search console marked “Supplier”. Here you will find a listing in alphabetical order of all our suppliers. Choosing a supplier will take you to a supplier page showing you detailed information about that supplier and product categories their products lie in.How to Order
Onlinecomponents.com is an e-commerce website. All orders must be placed directly on the website.Add the parts needed to your shopping cart and simply proceed to checkout from there.
How to Checkout
Our checkout process is short and simple. Once you have completed shopping and in your shopping cart you click on the green Continue Checkout button.You will then be asked for your information, shipping/billing information, shipping method, and payment information. Finally you will have a review page to make sure all your information is right and if not an opportunity to edit the information. If all is right – you can submit your order by clicking the Submit Order button.
Minimum Order
Our minimum order for shipments going to the United States and Canada is $30. Any orders shipping internationally have a $100 order minimum. If your cart does not meet the minimum order, we will add a surcharge in the shopping cart to make it meet the requirements.Backorder
Items can be placed on backorder as long as the product is still active. Add the quantity you need to your shopping cart and the lead time will be displayed.If part of your order is in stock and part is on backorder, when checking out, we will give you the option to ship your order complete or to ship the "in stock" material immediately.
Tools
We offer several tools to making buying easier! We offer a quick buy tool if you know what you want and want to go fast, a multi-part search so you may search several items at once, and soon a BOM uploader allowing you to upload a spreadsheet of your bill of materials.Payment Methods
Onlinecomponents.com accepts the following payment methods:Credit Card: Master Card, Visa, & American Express.
Prepaid Wire/Proforma Invoice: An e-mail with the Proforma invoice will be sent shortly after your order is placed giving you the wire instructions. We do not charge a fee for this payment method, however, your financial institution may. Please note that stock is not reserved until the wire transfer is complete on our end. Orders will be canceled after 10 days if funds are not received.
PayPal: We now accept PayPal for orders in which items are in stock. You can choose to checkout with PayPal in the shopping cart.
Sales Tax
Onlinecomponents.com is required to collect sales tax on retail sales for orders shipping to the states of California and Nevada. Wholesale customers can fill out a resale exemption form in the checkout process.Invoices
You will be e-mailed an invoice around 8pm pacific time on the day your order ships.When am I Charged?
When you submit your order, we pre-authorize the card for the amount of the order. Your credit card is not actually charged until the order ships out. If your order has multiple shipments from a single order, you will receive one charge per shipment.PayPal
We now accept PayPal for orders in which items are in stock. You can choose to checkout with PayPal in the shopping cart.Options / Rates
Onlinecomponents.com offers flat rate shipping – see our shipping table here. All flat rate shipping orders are shipped via UPS. Shipping costs will be added to the final invoice. You may also include your own freight account number upon checkout.When will my order ship?
Orders placed by 2:00 pm pacific standard time ship the same business day.Orders placed by 2:01 pm pacific standard time ship the next business day.
If there is a backorder please follow the advertised lead-time.
Shipping Notification/Tracking#
You will receive a tracking # and final invoice around 8pm pacific time on the day your order ships. You can also obtain your tracking # online .APO/FPO, PO Boxes
At this time Onlinecomponents.com only ships via UPS and therefore cannot ship to APO/FPO or PO Boxes.Return Policy
A Return Merchandise Authorization (RMA) number must be obtained prior to returning product. Products returned without an RMA # will not be accepted. All return merchandise authorization requests are not final until the product is received and inspected.Returns are normally accepted within 30 days from the date of shipment. Parts returned due to customer error are subject to a 15% restocking fee or $15, whichever is higher.
All claims for shortages or damages must be made within 72 hours of receipt of product.
Submit a request for Return
Please click here to submit a request for return.Contact Us
You can reach Onlinecomponents.com by:Phone: 702-462-7300
Fax: 702-462-7362
E-mail: cs@onlinecomponents.com
Address: 11125 S. Eastern Ave. Ste 120 Henderson, NV 89052 USA
Tech Support
Onlinecomponents.com offers a technical support staff to assist with specific product inquiries. They can be reached by phone, email, or live chat. To find out more, click here.Tax I.D.
Our Federal Tax I.D. # is 45-4131721Monday 9 February 2015
675
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NOTE: SOME PARTS ARE SOLD NON–CANCELABLE and NON–RETURNABLE (NC/NR). If any of the items you have selected to purchase are NC/NR, the terms and conditions will SPECIFICALLY indicate this.
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* Each session lasts 24 hours or until Cookies are cleared in your browser.
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Please click here to review Arrow’s Terms and Conditions of sale.
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For orders placed on your MyArrow account, please contact your Arrow Sales Representative.
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For Tax exempt credit card and PayPal customers: Please print out the tax exempt form. Please place your Order Confirmation Number on the form and fax it to 1-877-237-8631.
Tax exempt status can only be applied by refund. If your tax certificate has previously been sent to the Online Service Center please reply to your e–mail order confirmation to alert us that your certificate is on file and we will refund your taxes.
For customers purchasing with their MyArrow terms account, applicable sales tax will be added to your order unless Arrow has a valid tax exemption certificate on file. Please contact your Arrow sales representative if you have questions about your tax exemption information.
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All orders are shipped via UPS, Fed Ex or DHL, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided
Prepaid shipping Methods:
For prepaid shipping please select the service type required from the shipping options menu. Your shipment will be sent best way to achieve the service level requested in your area.
Credit card and PayPal customers will pay the following flat rates for prepaid shipping:
All orders are shipped via UPS or Fed Ex, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods to Canada:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided.
Credit card and PayPal customers will pay the following flat rates for prepaid shipping to Canada :
UPS Prepaid: $12.00 plus $5.00 for each additional line item purchased.
International Orders:
Please click here to see our estimated freight amounts. The estimated International shipping charges based on our preferred carrier DHL will be charged to your credit card if no carrier (UPS, FedEx or DHL) account number is provided. The exact freight charges will be determined after your order has been processed and billed, taking into account the parcel weight, dimensions and final destination. The customer is responsible for all customs duties and taxes. Orders shipping inside the states will ship at U.S. domestic rates.
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There is no handling charge for orders placed on arrownac.com
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All credit card orders placed will receive an order confirmation that will include a reference number. This will also serve as the detailed statement of charges posted to your credit card. An invoice will not be mailed with your order so please retain a copy of this email for your records.
All credit card orders will also be sent a Shipment confirmation emails. These shipment confirmations will include the order #, any available carrier tracking as well as the line items included on that shipment.
Orders placed on MyArrow will receive an email confirmation for all quotes and orders submitted. Invoices will be sent in the same manner as currently set for the account. In addition, MyArrow customers are eligible for Arrow’s daily–automated Order Acknowledgement process as well a daily Advanced Ship Notification (ASN). To learn more about these tools please contact your Arrow Sales representative or Arrow’s Online Service Center at 1-877-237-8631
International Orders:
Order confirmation is subject to meeting all U.S. Export Laws and Regulations. After your order has been received and your form has been submitted, you will receive an email from the export division, invoicing and either accepting or declining your order. This will be based on U.S. Export Laws and Regulations and your credit card information. If you have any questions regarding international orders, please contact 1-631-851-2499.
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Most orders shipping to addresses within the United States and Canada placed by 4pm
local time will be shipped the same day (or next business day if on a weekend or holiday).
International Orders:
Most orders shipping to addresses outside the United States and Canada placed by 5pm EST will be shipped the same day (or next business day if on a weekend or holiday).
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The Products page will allow you to choose from the wide range of product types Arrow has to offer. From here you can will drill down to the different technologies within those product types. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
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Searching by Supplier
Starting with the Manufacturers tab you can select a supplier and this will provide you with a list of product offerings from that supplier. You will also have links to valuable solution and applications information, special offers, services and tools and events and training all related to the Manufactures products. From the product offerings page you can link to specified technologies available from your chosen manufacturer. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
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Send Us Your Comments
Please visit our Contact us page and send us your feedback.
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Please read Arrow's Privacy Policy for more information.
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Help
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HOW TO ORDER
How to Check Out
Once you’ve located the parts that you want to purchase, select “Buy on Credit Card” to place the items in your shopping cart to purchase on credit card. Select “Buy on MyArrow” if you would like to buy parts using your existing Arrow terms account. To learn more on the MyArrow page.NOTE: SOME PARTS ARE SOLD NON–CANCELABLE and NON–RETURNABLE (NC/NR). If any of the items you have selected to purchase are NC/NR, the terms and conditions will SPECIFICALLY indicate this.
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Buying on Credit Card
Make any changes, if necessary, and select update. Once you’re ready to make a purchase, select proceed to checkout. Once your order request has been completed, you will receive a thank you page. If you are a U.S. or Canadian customer, within a few minutes you will receive an email itemizing your purchases; this email will serve as your invoice. Please save or print out this email for your files. Your shipment will not contain an invoice. If you are a non–U.S. or Canadian customer, you will receive a thank you page that tells you that you’ll be contacted by an international sales representative to complete your order.help topics
Shopping Cart
With your MyArrow shopping cart, it’s easy to update the parts and quantity data with a few simple clicks. You can clear the entire cart with a click of the button (select clear) and the entire cart and all of its contents will be erased. Or, you may change the quantity, remove or add a part, or update your customer part number. Each time you make a change to your cart, select update to make sure the cart registers your changes. Once you’ve finished searching for parts and updated your cart (if necessary) click proceed to checkout. Please note that the items in your shopping cart will remain in your cart for the duration of this session only. ** Each session lasts 24 hours or until Cookies are cleared in your browser.
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Terms and Conditions
Please click here to review Arrow’s Terms of UsePlease click here to review Arrow’s Terms and Conditions of sale.
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Minimum Orders
There is no minimum order for orders placed on arrownac.com.help topics
RoHS Information
When performing a part search on either site, users will be presented with RoHS compliance status pertaining to the European Union directives in a field labeled "EU RoHS", and a new, separate field for "China RoHS" will also be displayed. In addition, the site has been updated with new, easy-to-view icons to convey the various compliance states (see below).| Key | |||||||||||||||||||||
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ANY STATEMENT AS TO PRODUCT COMPLIANCE WITH APPLICABLE LAW (INCLUDING WITHOUT LIMITATION, THAT PRODUCTS ARE RoHS COMPLIANT) IS EITHER: (i) AS PROVIDED TO ARROW BY ITS SUPPLIERS, OR (ii) INTERPRETED FROM DATA AVAILABLE FROM THE APPLICABLE, AND ARROW DOES NOT WARRANT ITS ACCURACY AND WILL NOT BE LIABLE FOR ANY ERROR WITH REGARD TO SUCH INFORMATION. CUSTOMER USES SUCH INFORMATION AT ITS OWN RISK. | |||||||||||||||||||||
Non-Stocked Items
Product that is in stock can be purchased via credit card or a MyArrow terms account. Customers with a MyArrow terms account can also add product that is not currently in stock to their shopping cart.help topics
Return Policy
Orders placed on arrownac.com via credit card or PayPal may be returned within 30 days of the date we ship it to you. In order to receive a refund (only available as a credit to the charge account you used to pay for your order), the returned item(s) must be sent back with a return authorization obtained from Arrow’s Online Service Center (not from a local sales office) and must be in the same condition and inner packaging in which it was shipped to you. Our decision about its condition will be final. Return authorizations and instructions may be obtained by calling (877) 237-8621. We have no responsibility for any return sent to us without an authorization. If you don't return the products or notify us of any problem (such as damage or incorrect quantities or part numbers) within 30 days of the day we shipped you the products, you will be deemed to have accepted the products.For orders placed on your MyArrow account, please contact your Arrow Sales Representative.
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PAYMENT INFORMATION
Credit Cards and PayPal™
Customers can place orders via major credit card or using PayPal. Arrow accepts payments for all major credit cards: Visa, MasterCard, and American Express. All payments are in US dollars (USD).help topics
Terms/Line of Credit
Customers can also purchase via an existing terms account through your MyArrow account. Customers who wish to establish a new terms account with Arrow can click here http://app.arrownac.com/aws/myaccount_registration to register or contact an Arrow sales representative at 1-800-833-3557help topics
Sales Tax
For credit card and PayPal orders, applicable sales tax will be added to your order before it is submitted based on your state's sales tax.For Tax exempt credit card and PayPal customers: Please print out the tax exempt form. Please place your Order Confirmation Number on the form and fax it to 1-877-237-8631.
Tax exempt status can only be applied by refund. If your tax certificate has previously been sent to the Online Service Center please reply to your e–mail order confirmation to alert us that your certificate is on file and we will refund your taxes.
For customers purchasing with their MyArrow terms account, applicable sales tax will be added to your order unless Arrow has a valid tax exemption certificate on file. Please contact your Arrow sales representative if you have questions about your tax exemption information.
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SHIPPING INFORMATION
Shipping Rates/Options
Orders to the United States:All orders are shipped via UPS, Fed Ex or DHL, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided
Prepaid shipping Methods:
For prepaid shipping please select the service type required from the shipping options menu. Your shipment will be sent best way to achieve the service level requested in your area.
Credit card and PayPal customers will pay the following flat rates for prepaid shipping:
- Ground: $8.00 flat rate regardless of the number of the line items purchased
- 3–Day Select: $10.00 for the first line item and $5.00 for each additional line item.
- Second Day: $12.00 for the first line item and $5.00 for each additional line item.
- Overnight: $15.00 for the first line item and $5.00 for each additional line item.
All orders are shipped via UPS or Fed Ex, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods to Canada:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided.
Credit card and PayPal customers will pay the following flat rates for prepaid shipping to Canada :
UPS Prepaid: $12.00 plus $5.00 for each additional line item purchased.
International Orders:
Please click here to see our estimated freight amounts. The estimated International shipping charges based on our preferred carrier DHL will be charged to your credit card if no carrier (UPS, FedEx or DHL) account number is provided. The exact freight charges will be determined after your order has been processed and billed, taking into account the parcel weight, dimensions and final destination. The customer is responsible for all customs duties and taxes. Orders shipping inside the states will ship at U.S. domestic rates.
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Handling Charges
MyArrow account holders will pay the standard handling charges associated with their Arrow term account.There is no handling charge for orders placed on arrownac.com
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Order and Shipment Notifications
Orders to the U.S. and Canada:All credit card orders placed will receive an order confirmation that will include a reference number. This will also serve as the detailed statement of charges posted to your credit card. An invoice will not be mailed with your order so please retain a copy of this email for your records.
All credit card orders will also be sent a Shipment confirmation emails. These shipment confirmations will include the order #, any available carrier tracking as well as the line items included on that shipment.
Orders placed on MyArrow will receive an email confirmation for all quotes and orders submitted. Invoices will be sent in the same manner as currently set for the account. In addition, MyArrow customers are eligible for Arrow’s daily–automated Order Acknowledgement process as well a daily Advanced Ship Notification (ASN). To learn more about these tools please contact your Arrow Sales representative or Arrow’s Online Service Center at 1-877-237-8631
International Orders:
Order confirmation is subject to meeting all U.S. Export Laws and Regulations. After your order has been received and your form has been submitted, you will receive an email from the export division, invoicing and either accepting or declining your order. This will be based on U.S. Export Laws and Regulations and your credit card information. If you have any questions regarding international orders, please contact 1-631-851-2499.
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When Will My Order Ship?
Orders to the U.S. and Canada:Most orders shipping to addresses within the United States and Canada placed by 4pm
local time will be shipped the same day (or next business day if on a weekend or holiday).
International Orders:
Most orders shipping to addresses outside the United States and Canada placed by 5pm EST will be shipped the same day (or next business day if on a weekend or holiday).
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HOW TO SEARCH
Arrow offers many ways to search and find the parts your looking for. Using the search box you can now:- Search by:
- Part number
- Part descriptions
- Product technology⁄taxonomy (e.g. "resistor", "clock", etc.)
- Part parameters (e.g. "5V 10%", etc.)
- Filter search results by:
- In Stock
- RoHS (EU and China)
- Supplier
The Products page will allow you to choose from the wide range of product types Arrow has to offer. From here you can will drill down to the different technologies within those product types. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
help topics
Searching by Supplier
Starting with the Manufacturers tab you can select a supplier and this will provide you with a list of product offerings from that supplier. You will also have links to valuable solution and applications information, special offers, services and tools and events and training all related to the Manufactures products. From the product offerings page you can link to specified technologies available from your chosen manufacturer. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
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CONTACT US
Need Tech Assistance?
For assistance with arrownac.com or MyArrow, please contact the Online Service Center at (877) 237-8621 or via email at onlinesales@arrow.com. Please also visit our Contact us page.help topics
Need Non-Tech Assistance?
If you would like to call your local sales office, please call 1-800-777-ARRO, or search from our Office Locator. To find out more about Arrow please click here. Please also visit our Contact us page.help topics
Send Us Your Comments
Please visit our Contact us page and send us your feedback.
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ONLINE SERVICES
MyArrow
Customers who would like to purchase online using a terms account or existing Arrow customers with a terms account can sign-up for a MyArrow account. With a MyArrow account you will be able to search and buy parts using your Arrow terms account and pay with your custom pricing. You can also submit quotes directly to your sales teams and get access to additional features such as advanced ship notifications (ASN) and automatic order acknowledgements. To register for a MyArrow account please click here, contact your sales team or the Online Service Center at 877-237-8621 or at myarrow@arrow.comhelp topics
Privacy
Arrow Electronics, Inc., including its subsidiaries and affiliates worldwide, understands your concerns regarding privacy and is committed to protecting it. Arrow conforms to the highest ethical standards on the Internet. Any information that you give us about yourself or that we collect is always held with the utmost caution and security, and that information will only be used in the ways described in our Privacy Policy. We do not sell your data. Please read our Privacy Policy to fully understand how we collect data, how we use that data, and how you can correct any inaccuracies in your information.help topics
Security
We take every precaution to make sure that your online experience with Arrow is a safe one. We're committed to making sure that your data is secure. That's why whenever you place orders or access any sensitive data, such as your account information, we use a secure server which encrypts all information that you input before it is sent to us. This secure server software (known as Secure Sockets Layer or SSL) is the industry standard for secure commerce transactions and all of your personal information (including credit card number, name and address) is encrypted to guard against it being read by any third party. To further ensure that your data is kept safe, we've added the extra layer of protection with usernames and passwords. We make sure that when you're placing an order using an open line of credit, or accessing customer-sensitive data that you're required to enter your password and username as an extra precaution.Please read Arrow's Privacy Policy for more information.
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