HOW TO ORDER
How to Check Out
Once you’ve located the parts that you want to purchase, select “Buy on Credit Card” to place the items in your shopping cart to purchase on credit card. Select “Buy on MyArrow” if you would like to buy parts using your existing Arrow terms account. To learn more on the
MyArrow page.
NOTE: SOME PARTS ARE SOLD NON–CANCELABLE and NON–RETURNABLE (NC/NR). If any of the items you have selected to purchase are NC/NR, the terms and conditions will SPECIFICALLY indicate this.
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Buying on Credit Card
Make any changes, if necessary, and select update. Once you’re ready to make a purchase, select proceed to checkout. Once your order request has been completed, you will receive a thank you page. If you are a U.S. or Canadian customer, within a few minutes you will receive an email itemizing your purchases; this email will serve as your invoice. Please save or print out this email for your files. Your shipment will not contain an invoice. If you are a non–U.S. or Canadian customer, you will receive a thank you page that tells you that you’ll be contacted by an international sales representative to complete your order.
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Shopping Cart
With your MyArrow shopping cart, it’s easy to update the parts and quantity data with a few simple clicks. You can clear the entire cart with a click of the button (select clear) and the entire cart and all of its contents will be erased. Or, you may change the quantity, remove or add a part, or update your customer part number. Each time you make a change to your cart, select update to make sure the cart registers your changes. Once you’ve finished searching for parts and updated your cart (if necessary) click proceed to checkout. Please note that the items in your shopping cart will remain in your cart for the duration of this session only. *
* Each session lasts 24 hours or until Cookies are cleared in your browser.
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Terms and Conditions
Please click
here to review Arrow’s Terms of Use
Please click to review Arrow’s Terms and Conditions of sale.
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Minimum Orders
There is no minimum order for orders placed on arrownac.com.
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RoHS Information
When performing a part search on either site, users will be presented with RoHS compliance status pertaining to the European Union directives in a field labeled "EU RoHS", and a new, separate field for "China RoHS" will also be displayed. In addition, the site has been updated with new, easy-to-view icons to convey the various compliance states (see below).
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Non-Stocked Items
Product that is in stock can be purchased via credit card or a MyArrow terms account. Customers with a MyArrow terms account can also add product that is not currently in stock to their shopping cart.
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Return Policy
Orders placed on arrownac.com via credit card or PayPal may be returned within 30 days of the date we ship it to you. In order to receive a refund (only available as a credit to the charge account you used to pay for your order), the returned item(s) must be sent back with a return authorization obtained from Arrow’s Online Service Center (not from a local sales office) and must be in the same condition and inner packaging in which it was shipped to you. Our decision about its condition will be final. Return authorizations and instructions may be obtained by calling (877) 237-8621. We have no responsibility for any return sent to us without an authorization. If you don't return the products or notify us of any problem (such as damage or incorrect quantities or part numbers) within 30 days of the day we shipped you the products, you will be deemed to have accepted the products.
For orders placed on your MyArrow account, please contact your Arrow Sales Representative.
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PAYMENT INFORMATION
Credit Cards and PayPal™
Customers can place orders via major credit card or using PayPal. Arrow accepts payments for all major credit cards: Visa, MasterCard, and American Express. All payments are in US dollars (USD).
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Terms/Line of Credit
Customers can also purchase via an existing terms account through your MyArrow account. Customers who wish to establish a new terms account with Arrow can click here
http://app.arrownac.com/aws/myaccount_registration to register or contact an Arrow sales representative at 1-800-833-3557
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Sales Tax
For credit card and PayPal orders, applicable sales tax will be added to your order before it is submitted based on your state's sales tax.
For Tax exempt credit card and PayPal customers: Please print out the tax exempt form. Please place your Order Confirmation Number on the form and fax it to 1-877-237-8631.
Tax exempt status can only be applied by refund. If your tax certificate has previously been sent to the Online Service Center please reply to your e–mail order confirmation to alert us that your certificate is on file and we will refund your taxes.
For customers purchasing with their MyArrow terms account, applicable sales tax will be added to your order unless Arrow has a valid tax exemption certificate on file. Please contact your Arrow sales representative if you have questions about your tax exemption information.
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SHIPPING INFORMATION
Shipping Rates/Options
Orders to the United States:
All orders are shipped via UPS, Fed Ex or DHL, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided
Prepaid shipping Methods:
For prepaid shipping please select the service type required from the shipping options menu. Your shipment will be sent best way to achieve the service level requested in your area.
Credit card and PayPal customers will pay the following flat rates for prepaid shipping:
- Ground: $8.00 flat rate regardless of the number of the line items purchased
- 3–Day Select: $10.00 for the first line item and $5.00 for each additional line item.
- Second Day: $12.00 for the first line item and $5.00 for each additional line item.
- Overnight: $15.00 for the first line item and $5.00 for each additional line item.
Orders to Canada:
All orders are shipped via UPS or Fed Ex, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods to Canada:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided.
Credit card and PayPal customers will pay the following flat rates for prepaid shipping to Canada :
UPS Prepaid: $12.00 plus $5.00 for each additional line item purchased.
International Orders:
Please click
here to see our estimated freight amounts. The estimated International shipping charges based on our preferred carrier DHL will be charged to your credit card if no carrier (UPS, FedEx or DHL) account number is provided. The exact freight charges will be determined after your order has been processed and billed, taking into account the parcel weight, dimensions and final destination. The customer is responsible for all customs duties and taxes. Orders shipping inside the states will ship at U.S. domestic rates.
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Handling Charges
MyArrow account holders will pay the standard handling charges associated with their Arrow term account.
There is no handling charge for orders placed on arrownac.com
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Order and Shipment Notifications
Orders to the U.S. and Canada:
All credit card orders placed will receive an order confirmation that will include a reference number. This will also serve as the detailed statement of charges posted to your credit card. An invoice will not be mailed with your order so please retain a copy of this email for your records.
All credit card orders will also be sent a Shipment confirmation emails. These shipment confirmations will include the order #, any available carrier tracking as well as the line items included on that shipment.
Orders placed on MyArrow will receive an email confirmation for all quotes and orders submitted. Invoices will be sent in the same manner as currently set for the account. In addition, MyArrow customers are eligible for Arrow’s daily–automated Order Acknowledgement process as well a daily Advanced Ship Notification (ASN). To learn more about these tools please contact your Arrow Sales representative or Arrow’s Online Service Center at 1-877-237-8631
International Orders:
Order confirmation is subject to meeting all U.S. Export Laws and Regulations. After your order has been received and your form has been submitted, you will receive an email from the export division, invoicing and either accepting or declining your order. This will be based on U.S. Export Laws and Regulations and your credit card information. If you have any questions regarding international orders, please contact 1-631-851-2499.
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When Will My Order Ship?
Orders to the U.S. and Canada:
Most orders shipping to addresses within the United States and Canada placed by 4pm
local time will be shipped the same day (or next business day if on a weekend or holiday).
International Orders:
Most orders shipping to addresses outside the United States and Canada placed by 5pm EST will be shipped the same day (or next business day if on a weekend or holiday).
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HOW TO SEARCH
Arrow offers many ways to search and find the parts your looking for. Using the search box you can now:
- Search by:
- Part number
- Part descriptions
- Product technology⁄taxonomy (e.g. "resistor", "clock", etc.)
- Part parameters (e.g. "5V 10%", etc.)
- Filter search results by:
- In Stock
- RoHS (EU and China)
- Supplier
Searching by Product Type
The Products page will allow you to choose from the wide range of product types Arrow has to offer. From here you can will drill down to the different technologies within those product types. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
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Searching by Supplier
Starting with the Manufacturers tab you can select a supplier and this will provide you with a list of product offerings from that supplier. You will also have links to valuable solution and applications information, special offers, services and tools and events and training all related to the Manufactures products. From the product offerings page you can link to specified technologies available from your chosen manufacturer. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
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CONTACT US
Need Tech Assistance?
For assistance with arrownac.com or MyArrow, please contact the Online Service Center at (877) 237-8621 or via email at
onlinesales@arrow.com. Please also visit our
Contact us page.
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Need Non-Tech Assistance?
If you would like to call your local sales office, please call 1-800-777-ARRO, or search from our. To find out more about Arrow please
click here. Please also visit our
Contact us page.
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Send Us Your Comments
Please visit our
Contact us page and send us your feedback.
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ONLINE SERVICES
MyArrow
Customers who would like to purchase online using a terms account or existing Arrow customers with a terms account can sign-up for a MyArrow account. With a MyArrow account you will be able to search and buy parts using your Arrow terms account and pay with your custom pricing. You can also submit quotes directly to your sales teams and get access to additional features such as advanced ship notifications (ASN) and automatic order acknowledgements. To register for a MyArrow account please
click here, contact your sales team or the Online Service Center at 877-237-8621 or at
myarrow@arrow.com
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Privacy
Arrow Electronics, Inc., including its subsidiaries and affiliates worldwide, understands your concerns regarding privacy and is committed to protecting it. Arrow conforms to the highest ethical standards on the Internet. Any information that you give us about yourself or that we collect is always held with the utmost caution and security, and that information will only be used in the ways described in our Privacy Policy. We do not sell your data. Please read our
Privacy Policy to fully understand how we collect data, how we use that data, and how you can correct any inaccuracies in your information.
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Security
We take every precaution to make sure that your online experience with Arrow is a safe one. We're committed to making sure that your data is secure. That's why whenever you place orders or access any sensitive data, such as your account information, we use a secure server which encrypts all information that you input before it is sent to us. This secure server software (known as Secure Sockets Layer or SSL) is the industry standard for secure commerce transactions and all of your personal information (including credit card number, name and address) is encrypted to guard against it being read by any third party. To further ensure that your data is kept safe, we've added the extra layer of protection with usernames and passwords. We make sure that when you're placing an order using an open line of credit, or accessing customer-sensitive data that you're required to enter your password and username as an extra precaution.
Please read Arrow's
Privacy Policy for more information.
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See our shipping section for a full list of destinations we ship too.
